A local citation is any reference to your business online that includes your basic contact information: particularly your business name, website, address, and phone number (NAP). Because this information is often included in online directories, local citations are also referred to as local SEO citations, local listings, or simply, listings. In most cases, your NAP is the minimum info needed to create a listing in a directory. However, on many websites, you can include a lot more, such as:
That said, local search citations can be created by anybody, not just the business owner. Additionally, citation sources aren’t limited to directories or data aggregators. Any mention of your business—including a blog post—could be considered a citation if it includes your business name and contact information.
As a result, if not actively managed, your business information can sometimes be inconsistent or outdated between sites. This can cause confusion for potential customers and even impact your SEO.
That’s where local citation building, or listings management, comes in.
When people in your community search for a local business, local citations help Google deliver them the most relevant results in local search. That’s because Google cross-checks business information across a variety of sources before showing it to users. It looks at:
Local citation building is the practice of distributing and maintaining a business’s information across the internet. This is also referred to as listings management.
Because this can be time-consuming, many businesses opt to use automated local citation services (like Semrush Local's Listings Management tool) to make the job easier.